Return / Refund Policy

susneb strive to keep our customers 100% satisfied. If you have any questions or problems about our shipping or product, Please contact our Customer service at support@paulcome.com, our team will be of service immediately.

=== >>Returns (if applicable) << ===

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. The buyer must pay for the return if it is not covered by our warranty against manufacturer defects and the exchange is not due to our fault.

PLEASE NOTE: This warranty only covers manufacturing defects , it does not include:

Accident damage
Improper care
Normal wear and tear
Degradation of colors and materials through exposure to sunlight
Returns / exchanges of products in contact with water will not be accepted.

=== >>Refunds (if applicable) << ===

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Hints:

* The following items cannot be returned or exchanged: bodies, lingerie & nightwear, jewelry and accessories (except scarves & bags).

* The items must be returned in their original packaging and in perfect condition.

* Refunds are usually made within 3-5 working days after your return has been delivered. A confirmation email will be sent to you once the refund has been made.

* The customer will be charged at most once for the shipping costs (this also includes the return); The consumer will not be charged for the return of the product.

Please send a ticket to our support center .

=== >>Late or missing refunds (if applicable) << ===

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@paulcome.com

Please contact our Customer service at support@paulcome.com to get the return address.